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STUDENT GRIEVANCE PROCEDURES

Logan University is committed to fostering a climate of professionalism and educational success for all. As such, the University has established a set of procedures for students to pursue grievances with the University community. This section clarifies how to initiate and pursue a grievance.

To ensure that students understand how to appropriately pursue a grievance, students are encouraged to seek clarification and advice regarding procedures before initiating a grievance. Although students may seek such advice from any faculty or staff member, the Dean of Students is trained to help students who have grievances. Students are encouraged to seek assistance from the Office of Student Affairs and the Dean of Students specifically.

The decision as to which procedure to utilize for a grievance filed by a student shall be made solely by the University and shall be based on the fact pattern of each specific case. Each grievance shall be directed to a specific procedure and shall be accorded only one opportunity to be adjudicated unless the appellate body remands for further review.

The person filing the grievance must be the alleged victim of the discriminatory treatment or unfair action. Stated differently, a grievance cannot be filed on behalf of another person. Grievances should be addressed as soon as possible after the date of the grievance occurring, preferably within one (1) trimester.

INFORMAL RESOLUTION

When a member of the Logan University community encounters a problem or believes that unfair treatment occurred, the person is encouraged to attempt a resolution to the complaint through an informal process. Students may seek guidance with regard to the best route to go about informal resolution with the help of the Student Affairs office.

The Dean of Students, in particular, can provide guidance by listening to concerns, helping identify options to navigate through difficult matters, providing information on University policies and procedures, making appropriate referrals, and working to facilitate a fair resolution of issues. The Dean of Student’s office is a safe environment for students to share their concerns.

  • Additional information on the appropriate contact and process can be found here. Most concerns can be resolved by making an appointment with the person involved and appropriately communicating the concern(s).

FORMAL RESOLUTION

If the issue is not resolved satisfactorily through informal discussion, then you may submit a written complaint through the Complaint & Grievance Report Form. Once submitted, the information will be reviewed through Student Affairs and addressed in a timely manner.

In order to facilitate an effective review, complaints should include:

  • Your full name and contact information, including physical address and phone number,

  • An explanation of the complaint or concern,

  • Any attempt(s) you have made to resolve the matter informally,

  • The desired outcome regarding the complaint.

Several areas within the University have defined processes to respond to student concerns or complaints directly related to their area, including, but not limited to:

  • ACADEMIC GRIEVANCES (Records maintained by the Registrar)

    • GRADE APPEALS

    • ACADEMIC PROBATION

    • ACADEMIC SUSPENSION

  • CODE OF CONDUCT (Records maintained by the Dean of Students)

  • FINANCIAL AID SUSPENSION (Records maintained by the Director of Financial Aid)

  • HARASSMENT (Records maintained by the Dean of Students)

  • INVESTIGATION AND RESOLUTION OF COMPLAINTS AGAINST LOGAN STUDENTS FOR SEXUAL HARRASSMENT, SEXUAL ASSAULT, DATING VIOLENCE, DOMESTIC VIOLENCE, STALKING ANDRELATED RETALIATION (Records maintained by the Title IX Coordinator)

  • OTHER COMPLAINTS/GRIEVANCES

Grievances not otherwise covered by policies stated above should be submitted in writing to the Dean of Students as soon as possible after the date of the grievance occurring, preferably within one (1) trimester. The Dean of Students will direct the grievance to the appropriate Logan University official for resolution.

The identified official will investigate the grievance and notify the student in writing of a decision regarding the resolution of the grievance within a reasonable period of time. The student may appeal the decision to the Vice President of the appropriate college in writing within 2 business days of this decision being communicated.

The Vice President will review the existing documentation with respect to the grievance and may (but shall not be required to) confer with the student, the initial reviewer, and any other involved parties or witnesses. The Vice President may uphold the decision of the original reviewer, may remand the matter in whole or in part back to the initial reviewer, or a new reviewer or may modify the original decision as appropriate.

CONFIDENTIALITY

To the extent reasonably practical, information concerning formal grievances will be kept confidential. Staff and faculty investigating a formal grievance will discuss it only with those who have a need to know and/or who are needed to supply necessary information.

EXTERNAL CONTACTS FOR COMPLAINTS

In the event a student has completed the given internal processes and still feels a matter has not been resolved or was resolved arbitrarily and capriciously or believes the University has refused to attempt to resolve the issue without merit, the following contacts may be helpful:

  1. Issues related to mission; ethics and responsible conduct; quality, resources and support of teaching and learning; evaluation and improvement of teaching and learning; and resources, planning, and institutional effectiveness can be directed to the institutional accrediting agency: https:// www.hlcommission.org/Student-Resources/complaints. html

  2. For discrimination matters, complainants should contact the U.S. Department of Education Office for Civil Rights.

  3. For matters related to federal student loans or loan servicers, complainants should contact the Federal Student Aid Ombudsman Group.

  4. Online students and students in clinical rotations outside the state of Missouri may wish to contact the state in which they reside; contact information by state is available at: https://www.logan.edu/about-logan/ accreditation-authorization.

  5. The Missouri Department of Education is available at:

Missouri Department of Higher Education

205 Jefferson St.

PO Box 1469

Jefferson City, MO 65102-1469

GRIEVANCE PROCEDURE/STUDENT COMPLAINT (Master Of Science In Applied Nutrition And Dietetics)

The faculty are here to guide you in the completion of your program area of study. If problems arise, the following procedure should be followed to achieve problem resolution:

  • Talk directly and privately to the individual involved (student, faculty, preceptor, etc.).

If the problem cannot be resolved at the individual level, and it is related to graduate coursework, discuss your concerns with your Academic Success Coach (ASC) and the program director. If the problem is related only to supervised experiential learning, discuss your concerns with the program director or clinical coordinator.

If the problem is still not resolved at this level, the program director will notify the Vice President of the College of Health Sciences for assistance.

If the problem is not solved at the institutional level, students who wish to report the grievance to the Accreditation Council for Education in Nutrition and Dietetics (ACEND) may do so using one or more of the following methods:

  • Postal address: 120 S. Riverside Plaza, Suite 2190, Chicago, IL 60606-6995

  • Phone number: 312-877-1600, ext. 5400 Email address: acend@eatright.org